Privacy Policy

This Privacy Policy explains how personal information is collected, used, disclosed, and protected when users access and use KEDAI MERZZ. By using KEDAI MERZZ, users acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

KEDAI MERZZ may collect the following personal information when users interact with our services:

  • Contact Information: Email address and phone number.
  • Game Account Details: Player ID, Zone ID, Server ID, or other in-game identifiers required to deliver digital goods.
  • Transaction Information: Payment reference numbers, transaction status, order history, and top-up details.
  • Technical and Tracking Information: IP address, browser type, device information, access timestamps, and interactions with our advertisements.
  • KEDAI MERZZ does not intentionally collect sensitive personal data beyond what is necessary to provide the service.

2. Purpose of Collection

Personal information is collected for the following purposes:

  • To process, verify, and deliver gaming top-up transactions.
  • To communicate transaction confirmations, updates, or support responses via email or messaging platforms such as WhatsApp.
  • To personalize the user experience and deliver targeted marketing or promotional offers regarding our products and events.
  • To detect and prevent fraud, misuse, or unauthorized transactions.
  • To comply with legal and regulatory obligations under Malaysian law.

3. Disclosure of Information

Personal information may be disclosed only in the following circumstances:

  • Manual Payment Verification: Order details and transaction references are reviewed by the store owner to verify transfers and process orders.
  • Marketing & Analytics Partners: To third-party advertising platforms (e.g., Meta/Facebook) to measure ad performance and deliver relevant promotions.
  • Legal Requirements: When required by law, regulation, or lawful authority.
  • Security & Compliance: To investigate suspected fraud or breaches of platform policies.

4. Manual Payment Handling

Payments are made manually using the account details shown on the order status page. KEDAI MERZZ does not collect card details, online banking credentials, or e-wallet passwords. Customers submit a transaction reference so the store owner can verify payment.

KEDAI MERZZ does not sell, rent, or trade personal information to third parties for their independent use.

5. Data Security

Reasonable technical and organizational measures are implemented to protect personal information against unauthorized access, accidental loss, misuse, alteration, or disclosure. While best efforts are taken, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

Personal information is retained only for as long as necessary to fulfill transaction and operational purposes, or to meet legal, accounting, and regulatory requirements. When data is no longer required, it is securely deleted or anonymized.

7. User Rights

In accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, users have the right to:

  • Request access to their personal data.
  • Request correction of inaccurate or incomplete data.
  • Withdraw consent for data processing, including opting out of marketing communications, subject to legal or operational limitations.
  • Requests may be submitted through KEDAI MERZZ's official support communication channels.

8. Cookies and Tracking Technologies

KEDAI MERZZ uses cookies, web beacons, and tracking pixels such as the Meta Pixel to enhance user experience, monitor website traffic, and improve ad targeting performance. Users may control or disable cookie settings through their web browser preferences.

9. Third-Party Links

KEDAI MERZZ may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on KEDAI MERZZ, and continued use of the service constitutes acceptance of the updated policy.

11. Contact

For questions, concerns, or requests regarding this Privacy Policy or personal data handling, users may contact KEDAI MERZZ through its official customer support channels, including its official WhatsApp business line.

Customer Service